I utilized the hotel's garage and the staff took my car keys and parked the car for me. Hotel_Direzione, All Staff at Best Western Plus City Hotel, responded to this review Dear Carol and Marco, it's always a great pleasure welcoming you in our Hotel. Parking is 25 euro. They directed us to their favorite places around the city to see. They have a lovely breakfast with lots of very sweet breakfast items; however the cappuccino was excellent and even though I am not a coffee drinker, I had a cup of cappuccino every morning for breakfast. Each Best Western® branded hotel is independently owned and operated. The attached restaurant was only fair. Fridge. There were also party goers outside reception in the small square making a noise. Fabiana Bagnoli. The warmth of the whole staff, from breakfast servers to reception to managers, made dealing with beaurocracies, sadness and a city broken in half by the Morante bridge falling down so much easier--there were always warm smiles to return "home" to. Another business trip to another town and hotel Had made the reservation and arrived. The greater noise came from outside. Excellent position, quiet, nice staff. We would like to apologize for the music inconvenient, we can understand your position, but honestly music was not so loud and not in our street, but in Via Roma. Excelent location, in a quiet street, near the San Lorenzo chappel , Il Ducal, etc. Excellent breakfast and a quiet and clean room! So, if you're OK with a warmer room and could sleep with the window closed, you'd probably be OK. With our warmest regards. Oh yeah last but not least. Bedrooms and bathrooms are small but well laid out and equipped. Hotel_Direzione, Responsabile relazioni pubbliche at Best Western Plus City Hotel, responded to this review Dear Amine, First of all we would like to thank you for your review regarding your recent stay at our property. Very convenient for shops, restaurants and transport. The fact that it is on what appears to be a cul de sac is great as it is very quiet, but is misleading - it is actually a small through street. We had a tiny room no. It's no our practice to have ear plugs as we are in a pedestrian street and our rooms are soundproofed. When asked for a recommendation for a restaurant that was gluten free we were sent to two restaurants that had NOTHING on the menu that was gluten free. No toiletries in the room just the horrid dispensers on the wall and small towels. Once again our visit was not mostly pleasure: we had organized a memorial lunch for my father-in-law and spent much of our time in cemeteries, banks, and city hall. I recently stayed for two nights at Best Western City Hotel while in Genoa on business. With our best regards. There is a garage at the hotel, but it's rather tiny so you may want to use the one in Piazza Piccapietra (hoping it's not full though). In the lobby there are 3 cameras.The reaction of the receptionists was missing. It included champagne, salmon , waffles, etc. Close to city centre with shops, theatres and museums closeby with Genoa Aquarium walking distance too. Fortunately, I had a GPS navigator that helped me find this hotel. Dont go anywhere else for dinner. Best price-quality ratio I can think of. Towels were plentiful and of good quality. The staff helped us find an AiC certified (gluten free) restaurant close by which was extremely helpful. They also gave good practical advices concerning the touristic and also logistic part of the stay. Best regards. The only slight criticism is very poor sound proofing from nearby rooms. Excellent location just off the main piazza and round the corner from Via Garibaldi, but tucked away so it's lovely and quiet. Helpful staff. We stayed here for one night, which wasn't long enough. Modern comfortable room, great bathroom. There was a special going on for breakfast at an additional $1pp. We traveled with three teenage boys and the rooms were extremely roomy with enough space for everyone. The surrounding streets are full of the top end designer stores so very clean. very easy to reach all the nice part of the city centre and to the public transport. Professional service levels. Room: not overly spacious, but efficient enough, pretty quiet as the surrounding streets are not noisy at night; the bathroom was not very big but workable. Excelent !) Their buffet breakfast was varied and delicious. I used it 3 or 4 times and was a nice addition. This stay was a miserable experience. We have recommended gluten-free restaurants listed on a specific site, we are very sorry that you did not find there the promised gluten free menu! Frankly, based on the reaction of the receptionists and the complete disinterested all that leads to only one conclusion - they were involved in the theft. A flat screen television offered an excellent selection of international programs. We enjoyed the breakfast thoroughly! On our website you can easily see rooms pictures and size. Genova is also nice city worth a visit especially with kids..we recommend this hotel to everyone. This was a great pity as I thought the hotel was excellent, the staff were very efficient and polite and there was a good restaurant and fitness facilities. They wanted to valet-park our car but I asked if I could park myself and they agreed. They also arrange you a take a way breakfast if you leave very early. The hotel is in the middle of Genova, everything is in walking distance. Really uncomfortable night and noisy bathroom. The car park is not in the Hotel but quite close and it costed us 25€ per day. The service of the breakfast staff and reception staff was brilliant and they made our stay great. free newspapers and not to mention the kindness and attention of our staff. The staff gladly and promptly helped me with a small shipment that I had to make. Had an unfortunate time here. The staff is very friendly and ready to help with all requirements. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We can suggest you next time to ask your agency to make reservation for a double use single. It's centrally located to shops, a five minute walk to the metro and close to several restaurants. With our best regards. Very pleasant reception and staff. The hotel is in walking distance to everything . The port is a short bus ride away, with the bus stop within a 1-2 minute walk. super staff, helped us with restaurant recommendations. Breakfast options were plentiful and staff always friendly and helpful. Breakfast room is nice and a good selection for all. Pesciolino, a sleek highly ranked privately-owned seafood restaurant, is accessed directly off the lobby ... a wonderful added amenity for this well-managed hotel. There are a few hotels signposted if you are eagle-eyed. Your reservation was for a single room with single bed. Moreover our staff did everything possible to support you, keeping contact with you directly, with the police and with the insurance and we are still at your/their disposal to sort out as soon as possible this extreme event. Great to have one of the the recommended most authentic restaurant in Genoa as part of it. The breakfast costs 4 euros extra, but is simply amazing in terms of what it offers. The morning coffee and panettone are the finest! This hotel is excellent, great breakfast range of food and very good internet in the room. È qui che sono iniziati i problemi. Tuttavia la musica di fuori dall'hotel di notte (a partire dalle 22:00 in poi) era così rumorosa e ravvicinata che i finestrini stavano scuotendo. Robes and flip flops supplied. We arrived after a fairly challenging trip & found the hotel challenging to locate but the staff were super helpful & arranged a valet service even although there was no space in their own car parking facility. We received several emails later from management that explain that they do not take responsibility for what happened. I was robbed at the hotel reception. It only appeared to dawn on the reception staff when we checked out that they hadn't noticed our parking request! Special thanks to Andrea! The Best Western Plus® City Hotel is the ideal place for your overnight stay in the ancient maritime Republic. For my review bias, for the last 13 years I have stayed approximately 100 nights a year in the Intercontinental / Holiday Inn Group chain and approximately 10 nights a year in the Best Western chain. Choice of coffee - we had cappuccino. Once you get onto Via Sebastian - the shopping mall is right across the street which has all the high end stores. Dear Carol and Marco, it's always a great pleasure welcoming you in our Hotel. Hotel easy to find and in a great location for central Genoa. Staff were super friendly and welcoming. I will definitely return. The air conditioning is a must after a day out in the heat and humidity! A very relaxing stay. Pros: - Location: (Walking) Teatro Carlo Felice (3mins), Piazza De Ferrari (4mins), Piazza Matteotti and Santi Ambrogio e Andrea (6mins), Porta Soprana and Columbus's House (8mins), Cathedral of San Lorenzo (8mins). We stayed at the Best Western City Hotel for two nights and we had a very pleasant stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Our thanks to all the staff there and the duty Manager who helped us on our journey last July. Best Western Plus City Hotel of Genoa is where I will stay every opportunity I get. The hotel is located in an excellent place - middle of the city, just between the historical part and the business, scientific part. This Hotel is on a good location near the city centar and has all we needed during our 2 nights stay. Hotel_Direzione, Responsabile relazioni con la clientela at Best Western Plus City Hotel, responded to this review Dear Mr. CDE82, we are really sorry to receive your review. Convenient to walk to town and waterfront. Shower entrance too small for a fat guy like me without a little pull and push. We just spent 2 nights at BW plus city hotel, the location is excellent, as were all the staff. My biggest issue is that they advertise Ac but we were there at the end of May. The main attraction of the hotel is it's location, just off the main square and close to Strada Nuova and the waterfront. Because of the one way system it is difficult to arrive directly at the hotel by car and parking is limited. On our website you can easily see rooms pictures and size. This is a great hotel. However, we're British and used to the cool and for us the room was way too warm with the window closed. Word of advice: they seem to have what must be the tiniest lift ever; we barely managed to squeeze in ourselves with our backpacks, it was quite funny actually. The hotel was clean and beautiful. Excellent hotel & room, very professional service with a good surprise: choose travelling or woman package. Premises: inside it has a new look and feel, but it's clearly an older hotel that was refurbished a few years ago. The rooms were clean and comfortable, and the location was perfect. Driving through heavy traffic on small streets in the city center was challenging. We were originally booked at the Bristol Palace but were immensely disappointed with the hotel and service so we switched hotels. We left the car parked for the duration of our stay and choosing to walk everywhere. Besides the free WiFi (reliable and fast) there was a computer available at any time, and what was important for me - there was a printer and a scanner ready for use 24 h. The staff was very friendly and professional. Allo stesso tempo siamo stupiti dal tono della sua recensione e vogliamo prendere le distanze da ogni accusa. The location was perfect! Friendly staff. Rooms were very clean and comfortable and the air conditioning did not sound like an aircraft about to take off. The hotel is situated in a very small plaza and maneuvering a car is a challenge. Rooms were spotless and huge. The hotel is small (between 60-70 beds) and the it is almost fully renovated. Our room was clean and modern, comfy beds. No any problem, beginning from the first contact up to the financial matters and departure. It was perfectly cleaned and prepared for our arrival. Room was quiet and comfortable and breakfast buffet was good. Very comfortable bed, good laundry service. Very close to the city center, Piazza De Ferrari is just around the corner. The breakfasts were fantastic! It gets a little depressing after a while. Excellent location few minutes by taxi from the train and bus station. 44,409177 - long. They are efficient, totally helpful, and professional. The staff, the service was perfect. Best regards. The menu for the restaurant on site is pretty much all sea food (unfortunately for me!) The decor was fresh and interesting. But maybe the best thing about this hotel is the staff. The room was great, modern and well kept. The room was sparse but clean. Very happy! WiFi: reliable and fast in the room and all common places Overall: all in all good value for money, especially in view of the central location. I would stay here again and recommend this hotel to friends, family and you. Overall experience was very homely. It was very quiet (New York take notice!). Everywhere was immaculately clean. Staff immensely helpful in every way and allowed me to use a UK/Euro plug adapter until my own baggage arrived after its rather long voyage. We were five floors up, street side. I had a very positive stay at this hotel and I have nothing negative to report, except the small and very slow elevators. Telefono: +39 010 584707 E-mail: city.ge @ @ bestwestern.it Fax: +39 010 586301. My room was very spacious and it had a very large balcony that offered stunning views of the city. The very central position of our hotel in Genoa allows you to reach the main attractions in just a few minutes, for example. Metro station was less than 5 minutes away. The wellness centre was perfect after our hike during the day. Our room was nicely decorated and the comfort of the bed (and pillows) were among the best we have had in a hotel, and it was really appreciated to have a kettle and teas/ coffee in the room. The day will be accompanied by tasty and imaginative dishes created by our chef of Locanda PEsciolino. Otherwise , I would say give it a try and it is an oasis of relaxation and coolness . The gym is well equipped, comfortable and in good condition. The hotel has a great location in the city center with easy access to most of attractions. We. Rooms were nice, a little old fashioned, but had all the essentials. We know and we regret your visit was not for leasure, but we are glad you've been happy with us anyway. Kids running and jumping in the room next door, seemed as if they were in MY room! Our staff speaks fluent English, French, German and Spanish. 5 minute walk from De Ferrari Metro station. Easy to reach by car. What was really lamentable was the complete lack of empathy of the people at the front desk about this problem. Its in a great location and we were were a short walk away from multiple tourist attractions, restaurants and shopping. Anyway, that being said this is a great location, great staff and a good breakfast included in the price. Our compact double room was clean, modern and fully equipped. We viseted using motorcycles and they have a garage for security which is great, Car wise access may be a lot more tricky. A taxi was called and she told us to look for Alpha 18 we walked out to the taxi area and 2 mins later Alpha 18 arrived. Hotel_Direzione, Direttore at Best Western Plus City Hotel, responded to this review Dear Madam, we are very sorry for what happened to you and your family, hospitality is our life and we are very sorry when something negative happens to our customers, especially in our house. I'd had several email exchanges with them before arriving and they were really helpful. We have been there at a conference and we were in the radius of walking distance to every important location. I tried to call down to the front desk to ask for a different room or to see if there were ear plugs, but the phone did not work. No issues with the car. One day it took us 20 minutes for an elevator. Great location,interior and food!The hotel is within walking distance to everything.Really very modern style .Very friendly staff.Overall fab stay and I would highly recommend it to everyone.Thank you for the great hospitality! - VAT Number: 00356800102 +39 010 584707 Book now. Definitely a recommended option for Genoa. They held onto our luggage prior to check in, and after we checked out while we had time to kill before our flight. We stay at your disposal for any further need and send you our best regards. Good comfortable bed with excellent pilllows (unlike many). The hotel was well-located - close to lots of interesting places. The location is ideal - it's in the heart of Genoa, but just down a side street so that it is quiet. The hotel is suitable for all age groups. The hotel is modern and very clean. Not one hotel I visited in the past has this. Ho provato a chiamare alla reception per chiedere una camera diversa o per vedere se c'erano tappi per le orecchie, ma il telefono non funzionava. Sincerely. The staff were excellent. Also the reception staff gave us a couple of good recommendations for restaurants in the area. Nothing was too much trouble for them. The room was spacious and comfortable. My family of four booked a room with bunk beds , the rooms were clean the hotel was immaculate, the staff were extremely helpful and friendly . Enjoyed our stay at the hotel. We stayed in room 122 at the front of the hotel above reception. Then the room we had was small. Really loved staying here- never stayed at a Best Western as usually in the UK they're not the best. The location is the best to visit Genoa. I am sorry but I forget her name. The room was large and had a nice view of the city. The hotel is centrally located and relatively close to the major historical attractions in the city. The room was spotlessly clean and given Air France lost my bag, I was pleased to see toothbrush and toothpaste was supplied! Ho prenotato questo hotel, pagando due volte quello che pagherei normalmente, perché avevo affari e avevo bisogno di dormire prima di un volo di prima mattina a Parigi. Best Regards Antonella Scavino, Manager Buongiorno Signora, siamo estremamente dispiaciuti per quanto accaduto a Lei e alla sua famiglia, l'accoglienza è il nostro scopo nella vita e siamo molto amareggiati quando accade qualcosa di negativo ai nostri ospiti, soprattutto in casa nostra. The Best Western City is in the heart of the city and ideally placed for visiting the sights, harbour and Aquarium. Grace was awesome. The hotel charges €25 for overnight parking which is steep. Everyone we spoke with was pleasant and helpful! Room is noisy if it is facing the road because of the resto. They said the music was "not their problem." Good, reliable internet. Our stay was pleasant and the price was reasonable (when bought some time ahead) for a weekend. So I got dressed and went downstairs, and nicely asked for assistance. These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners. Only thing that could be improved would be the bunk beds in a family room- wasn't much room for a tall person. On the negative side - Upon arrival the lady receptionist refused to acknowledge that we had paid for Bed & Breakfast and charged us for breakfast although we had paid for it when we booked. Very good hotel, very close to subway station at Piazza De Ferrari - 2 minutes walking. This was late May in Italy, and not exactly a typical warm spring day, however, it was impossible to sleep that night due to the high temperature inside the room. Did not sleep well as there are not even ceiling fans to compensate for the lack of Ac. Not recommended- also not easily accessible to cruise terminal. The rooms were clean and spacious. The hotel spotless, with very helpful nice staff. The breakfast is my favorite. The location is in a great part of town & the staff are very helpful. Inoltre il nostro staff ha fatto quanto possibile per supportarvi, contattandovi direttamente e mettendosi a disposizione della polizia e dell'assicurazione e siamo tuttora a vostra/loro disposizione nella speranza di chiarire al più presto questo increscioso evento. Would definately visit this hotel when in Genoa again. The hotel is recently refurbished and of good quality. Small but very good relaxation area incl sauna and hot tub available at limited time but free of charge. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We booked a night here on our way through Europe and were pleasantly surprised by both the standard of room and the welcome by reception staff despite arriving at ridiculous o'clock in the morning. Fantastically located, 200 meters away from Via Garibaldi, you can simply explore Genova by foot. The room was fitted with several windows that provided access to the same view. Bathroom was exceptional but this was after all Italian. This would be due to great location and the stunning views from the 6th floor terrace. gave it a 4 instead of 5 due to the elevator issue.. Cleanliness, good breakfast and air condtioning stand out. THE BEST breakfast that we have ever had at a hotel and that includes 5 star hotels in the USA. Our late check-in went well, we were well received and we were given a parking space in their very small and tight garage. It is in close walking distance to many historic sites, including the home of Christopher Columbus. Good breakfast buffet and quiet rooms.